Sizing & Measuring

What size do I need?

Please measure your pet's neck, using a fabric tape measure, and ensure you are able to fit two fingers between the tape measure and your pet's neck. If your pet is nearing the end of a size, please opt for the bigger size and let us know exact measurements in your order notes - we will create a custom fitting collar for you. 

 

For bandanas, always size-up from the neck measurement by an inch or two. 

 

For snoods and scarves, please ensure you have measured the widest part of your pet's head, as these items will need to slip over. 

 

We may be able to accomodate custom sizes in some situations. If you require a custom size, or you cannot find your pet's neck size, please contact us. 

What width collar do I need?

We have created the following guide for collar widths, but please consider the strength and size of your dog: 

  • 16mm is suitable for most miniature breeds and puppies; 
  • 19mm is suitable for most dog breeds, and is a 'standard' collar width; 
  • 25mm is suitable for larger or fluffier dogs, or for a 'chunky' look to ensure the collar stands out. We do not reccomend this size for very small dogs as the hardware can be heavy on their necks; 
  • 38mm is extremely chunky and perfect for very fluffy or large breed dogs; 
  • Hound collars are specifically designed for sighthounds and long-necked dogs. 

For leads: 

  • 16mm is suitable for miniature - small breeds and puppies; 
  • 19mm is suitable for small - medium dogs, or dogs which are not prone to pulling; 
  • 25mm is suitable for medium - large breed dogs. 

If your dog is prone to pulling, or is extremely strong, please contact us before placing your order. 

Care Instructions

Care & Safety Instructions - Collars and Leads

BioThane® collars can be wiped clean, ideally with warm water and soap. Avoid the use of harmful detergents and check the official BioThane® website for cleaning guidelines.
Some insect repellents may cause staining.
 
Always check your collars and fittings for signs of wear and tear. Colours and coated hardware may fade over time. Ensure your hardware is properly cleaned and dried as soon as possible after exposure to water, to prevent rusting.

 

We do not reccomend attaching a lead to a collar on a strong dog, or a dog prone to pulling as this may result in injury or damage to the product.

 

DO NOT leave a pet unattended or unsupervised wearing our collars or accessories as they could get stuck, caught or present a choking hazard.

Care & Safety Instructions - Bandanas and Scarves

Due to the handmade nature of our items, we reccomend all items are handwashed and laid flat to dry.

 

For bandanas, always put on and take off the item carefully, never pull too harshly on the poppers as this could cause tearing to the fabric.

 

DO NOT leave a pet unattended with, or wearing, our bandanas or scarves as this could result in injury, present a choking hazard, or your pet could get stuck/caught.

Treats, Chews & Supplements

Please always read the instructions contained on the packaging of any supplements, and only use as directed.
For treats and chews, never leave your pet unattended and ensure fresh drinking water is always available.

Care Instructions - Glitter, Shimmer & Embroidery

Glitter & Shimmer Collars 

Our glitter and shimmer collars are 100% genuine Biothane, coated with your choice of glitter or shimmer. They have been finished with a weatherproof sealant. 

Please treat these collars with care. Avoid prolonged exposure to water and dirt. If your collar does get wet, wipe the glitter or shimmer with a damp cloth. Do not wipe or dry with tissue as this can get stuck to the glitter or shimmer. Do not rub or scrub as this could result in the colour coming away. 

Embroidered Collars 

Our embroidered collars are 100% genuine Biothane, stitched with cotton thread. They can be wiped clean with care. Do not scrub or rub at the stitching as this could result in it coming away or unstitched. 

Care Instructions - Coated Biothane

Our coated Biothane products are made from 100% genuine Biothane and coated with a waterproof colouring and finished with a waterproof sealant. Whilst we have thoroughly tested these products, and ensured they are finished to the best possible quality, please note that colours may fade with use. 

Please treat these collars with more care than usual and do not frequently expose to water and other elements. Carefully wash these collars using water and a damp cloth and do not rub/scrub the coating as this may result in colour transfer/the coating coming away. 

Orders and Refunds

How long will my order take?

We aim to ship products within 5 - 10 working days of your order being placed. However, due to the handmade nature of our items, some products can take up to 4 weeks to dispatch, depending on the product. 

If you wish to know exact timescales for products before ordering, please email us or check our social media for updates. 

Any items for pre-order will state the estimated lead times on the respective product listing. 

Shipping options are available at the checkout. 

Can I return, exchange or refund my item?

If for any reason you are dissatisfied with your product, please contact us within 14 days of receiving your items. 

Any items which are faulty upon arrival are entitled to a refund, provided the customer provides us with proof of the fault. 

We cannot accept returns or refunds on any items which have been custom made to order. 

If you have ordered the incorrect size, we may be able to offer an exchange for the corect size in some circumstances, but this will be at the customer's expense. 

Do you ship worldwide?

We currently offer shipping to most countries including Europe, USA and Canada.

Any orders outside the United Kingdom may be subject to government fees upon arrival. Check your government website for more information on fees and customs charges before ordering and note that we are not liable for any additional delivery, customs or other charges payable.